The fundamental principle of UCD is understanding the needs of the users is the key to designing the best products and services.
IB Syllabus – Higher Level
A designer must consider the needs, wants and limitations of the end user within every element of the design cycle. The ability to identify how users will interact with a product, service or system is vital for its success. To achieve this, designers must be able to acquire and analyse valid data without making assumptions about how the product may be used.
Redesigning NY’s taxi to meet today’s demands was an arduous task and depended on feedback from riders to figure out what the most important issues to address. To that end, the Design Trust for Public Space polled over 23,000 people on what was most important to them and worked with the Taxi and Limousine Commission on how to integrate the needs into the revamped design, along with improved safety and environmental considerations.
If you haven’t ridden in one yet, here’s what you can expect (aside from a bumpier ride):
1) A sun roof so you can gaze at the skyscrapers and city sights
2) USB charging stations in the passenger seats so you never have to annoy the driver if your iPhone is at 7% and you need a boost
3) “For hire” signs that are easier to see—no more confusing rooftop ads for availability
4) Less-obnoxious horns to help curtail noise pollution
5) Sliding passenger doors, which are less risky to open
6) Passenger airbags
7) Vents and A/C that you can control from the back seats
8) A flat floor to make it easier to slide in and out of the cab and more leg room
9) More space for luggage in the rear
10) Wheelchair accessible (but drivers have to buy all the necessary gear and equipment separately from the $29,900 list price)
Read more @ FastCoDesign